The following is a post from the Yahoo Group vpFree, highlighting the importance of getting offers in writing for larger comps. Casino Hosts can be deceptive.
We have stayed at the Atlantis several times over the last few years. The offers in the past were always specific, free suite, $300 day food and $1500 in FreePlay.
This time the offer said to call your host and let us customize a vacation just for you. I e-mailed Marshall and asked him what he could do. He e-mailed back saying “the same as last time the suite and he would take care of dinners.”
When I received my bill at the hotel it had all food charges. I went to VIP services, No Luck. I e-mailed Marshall and his comment was that I did not play enough so there would be no comps above the room. I said that I expected him to keep his word but that didn’t matter.
In fairness to Marshall, I did gamble less this trip than on previous trips. I played about 50K /day and lost a decent amount of money.
So,I tried disputing the charges with the credit card company but since he only said that he would take care of it and not comp the food charges, I lost the dispute. The interpretation on “take car of it” was make the reservation. I have a feeling the sleazeball knew that and worded his e-mail very carefully.
Now we have had 4 very nice vacations at the Atlantis, ate great meals and love their pools and water rides. This is just a note to make sure you get a detailed up front note of what will be comped especially when visiting the Atlantis in the Bahamas.